摘要：On August 28, the Facilitation Service Center for Foreign Nationals officially opened at Guangzhou Baiyun International Airport, m
On August 28, the Facilitation Service Center for Foreign Nationals officially opened at Guangzhou Baiyun International Airport, marking a significant step in enhancing travel convenience and international service quality.
8月28日，广州白云国际机场外国友人一站式服务中心正式启用，这标志着广州在提升出行便利性和国际服务水平方面迈出了重要一步。
The new center adopts a “one-stop service counter” model, designed to improve passenger experience while showcasing Guangzhou’s openness, efficiency, and hospitality on the global stage.
该中心采用“一站式服务柜台”模式，旨在提升旅客体验，同时向世界展示广州的开放、高效和热情好客。
Located in the international arrivals hall on the first floor of Terminal 2, the center is immediately accessible upon exiting international flights, truly offering a “services upon arrival” experience. Its modern interior design, featuring Guangzhou’s signature “Golden Ear of Rice” yellow paired with sleek white counters, reflects both Lingnan cultural aesthetics and an international outlook.
中心位于2号航站楼一楼国际到达大厅，国际航班旅客下机后即可到达，真正实现了“落地即享服务”的体验。其现代化的内部设计，融合了广州标志性的“黄金稻穗”黄色与简洁的白色柜台，既体现了岭南文化美学，又兼具国际视野。
Guided by the principle of “International Standards + Lingnan Hospitality,” the center provides five core service functions covering payment, communications, transportation, culture and tourism, and exhibitions. These services are tailored to meet the comprehensive needs of foreign travelers, from “food, lodging, and transportation” to “shopping and leisure.” Visitors can also access multilingual brochures and a 24/7 staffed information desk.
中心秉持“国际标准+岭南好客”的理念，提供支付、通信、交通、文化旅游和会展等五大核心服务功能，全方位满足外国旅客从“吃、住、行”到“购、娱”的需求。旅客还可以获取多语种宣传册，并享受24小时有人值守的信息咨询台服务。
Five Core Functions for Seamless Travel
五大核心功能助力无缝出行
Payment Services: Alongside ATMs for convenient cash withdrawals, staff assist visitors in setting up mobile payment tools widely used in China, enabling smoother transactions.
支付服务：除了提供方便取现的ATM机外，工作人员还会协助旅客设置在中国广泛使用的移动支付工具，让交易更加顺畅。
Communication Services: Travelers can quickly obtain local SIM cards and data plans, ensuring connectivity. A jointly developed “Smart Life Card (Yueyun Card)” integrates communication, payment, and internet access into a single solution.
通信服务：旅客可以快速获取本地SIM卡和数据套餐，确保通信畅通。“智享生活卡（粤运卡）”整合了通信、支付和上网功能，为旅客提供了一体化解决方案。
Transportation Services: The center offers guidance on airport shuttle buses, the metro, taxis, as well as personalized car rentals. Visitors can also purchase transportation passes such as the Yangcheng Tong Tourist Card and Bay Area Pass, catering to diverse travel needs.
交通服务：中心提供机场巴士、地铁、出租车以及个性化租车的指引。旅客还可以购买如羊城通旅游卡和大湾区通等交通卡，满足多样化的出行需求。
Culture & Tourism: Rich information on Guangzhou and surrounding areas is available, including travel tips and customized itineraries offered by professional “travel concierges.” Services also cover hotel bookings near the airport.
文化旅游：提供丰富的广州及周边地区信息，包括旅行提示和由专业“旅行礼宾”提供的定制行程。服务还涵盖机场附近的酒店预订。
Exhibition Services: With dedicated support for business travelers, the center provides tailored solutions for trade fairs such as the Canton Fair, ensuring comprehensive assistance for those attending conventions and exhibitions in Guangdong.
会展服务：为商务旅客提供专门支持，为参加广交会等展会的旅客提供定制化解决方案，确保参加广东各类会议和展览的人员得到全面协助。
Smart Technology Enhancing the Journey
智能技术提升旅程体验
The service center is equipped with intelligent robots that offer warm greetings, accurate inquiries, and clear navigation. In partnership with leading domestic translation experts, Baiyun Airport has also introduced a customized smart translation device capable of real-time translation in over 140 languages, breaking down communication barriers for international travelers.
服务中心配备了智能机器人，提供热情的问候、准确的咨询和清晰的导航。白云机场还与国内领先的翻译专家合作，推出了一款定制的智能翻译设备，能够实时翻译140多种语言，为国际旅客打破沟通障碍。
With its comprehensive offerings and innovative technology, the Facilitation Service Center sets a new benchmark for international passenger services, adding a fresh highlight to Guangzhou’s image as a modern, inclusive, and globally connected city.
凭借其全面的服务和创新技术，外国友人一站式服务中心为国际旅客服务树立了新的标杆，为广州这座现代化、包容且全球互联的城市形象增添了新的亮点。
来源：外事商务咨询中心
